Política de reembolso

Return and Refund Policy

If you are not fully satisfied with any part of your purchase or order from our website, we will fully refund your purchase price for any items unused, unopened and returned and received in good order. If you are unhappy with a product that you purchased from Slofoodgroup Spice Company, simply let us within 30 days.  We will replace it or provide you with a full refund for the purchase price back to your original payment method within 48 hours of your return, excluding weekends and holidays. We will also cover the shipping cost to return the items to us. If you need help arranging a return, please contact our customer care by calling or sending us an email. We will happily assist in making all necessary arrangements. To contact us please email [email protected], give us a call at 1 (941) 953 1493 or write us at Slofoodgroup LLC 8134 Blaikie Court Sarasota, Florida 34240. 

If an item is returned due to customer errors such as incorrect shipping address, too much of an item ordered or late cancelation of a subscription order, that has processed and or has already shipped,  and other causes that are not a direct result of defect or store errors, Slofoodgroup will charge a return processing and stocking fee up to but not exceeding eight percent (8%) of the items total . This fee is solely associated with the cost of returning the item, restocking the item, credit card processing fees etc. Slofoodgroup LLC will not honor any return request outside of the 30 day written policy.  Fresh truffle are not eligible for a 30 day return policy and all sales for fresh truffle products are final. If there is any damage or issue related to a fresh truffle order, it must be reported within 24 hours of delivery. Any return of fresh truffle products must be returned in good order, chilled in the same manner in which the product was delivered. Failure to properly return any fresh truffle product will result in voiding of the customers return and refund eligibility.  For items that have not been returned and a replacement has been issued, Slofoodgroup LLC reserves the right to charge, bill, and or engage in legal remedies in order resolve any outstanding monies owed. 

Thank you for choosing our products and for allowing us to be of service. We appreciate the opportunity to assist in your flavor and spice needs. If you have any suggestions on how we can improve our services and products, or would just like to give feedback, please do so by visiting the contacting us page. We appreciate your business and look forward to serving your spice and pantry needs.