🎉 Hey, you have free shipping in the USA!

Shipping policy

Slofoodgroup LLC’s Shipping  and Delivery Policy and Procedures 

Domestic Shipping Policy

Shipment processing and handling times:

All orders received in our shop are processed within 1-2 business days excluding weekends and holidays. For orders received on weekends and holidays your order will be processed on the next business day. For items that are listed on PRESALE, these items will ship within 24-48 hours of that item arriving at our warehouse and the presale ending. An email confirmation is sent with all orders to inform you of your tracking and delivery information. If you did not receive this information, please first check your junk email box to ensure your email did not end up there. If you are unable to locate this information, please send us and email or give our office a call Monday - Friday 8:00am - 4:00pm Eastern standard time. 


Slofoodgroup LLC does not process orders on weekends or holidays in order to provide our teams and their families with much needed time off and quality of life. Carriers may deliver parcels on weekends or holidays but please check tracking and visit carrier websites for any updates or changes to their policies. 

Shipping rates and delivery estimates - all cart generated delivery times and estimates are solely provided by the following carriers: USPS, FEDEX, UPS, and DHL. Slofoodgroup does not warrant or guarantee any estimated delivery time frame. All estimated delivery times are solely provided by the carrier who is responsible for any delivery service promises.  


Shipment method

Estimated delivery time

Shipment cost

Standard

3-5 business days

Free

Express 2 day

2 business days

Carrier rates apply 

Overnight *

1-2 business days

Carrier rates apply


*Slofoodgroup does not guarantee any shipping service delivery time frames. For shipping and delivery service guarantees, please visit the shipping providers website.  Delays during peak shipping and holiday seasons do occur. Please plan accordingly.

Shipment to P.O. boxes or APO/FPO addresses

Free domestic shipping does include P.O. boxes and APO/FPO addresses.

Shipment confirmation and order tracking

All customers will receive tracking details and shipping confirmation upon their order being processed. If you have not received your tracking number, please check your spam folder or contact our customer service team via the contact us page. 

Slofoodgroup LLC reserves the right to change, or modify our shipping policy, free shipping and other shipping related procedures based on market dynamics without notice. 

 

International Shipping Policy

 Customs, duties, and taxes for international shipments

Slofoodgroup LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please contact your local customs authorities regarding country specific taxes, duties and fees on imported items. 

Damages

Slofoodgroup LLC is not liable for any products damaged or lost during shipping process. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods, if possible please take pictures for evidence, This will assist in the claim filing in expediting the process. Slofoodgroup LLC will file the claim on your behalf and replace any damaged or lost items upon completion of investigation. Please allow up to 72 business hours for this to occur beginning the following business day after reporting. 

Returns of unclaimed international parcels, failure to collect or failure to pay taxes and duties

Slofoodgroup LLC will not refund any shipping charge related to unclaimed, unpaid, or failure to pay local import customs taxes and duties. The only refund that will be granted is product charge, if the product is returned to our facility. It is the buyers responsibility to check any local customs taxes or duties prior to placing an international order. Please do so with care. 

Slofoodgroup LLC does offer international shipping at cost to international customers via the following service providers: USPS, DHL, FEDEX, and UPS.  

 

For more information please visit our return and refund policy page,  you can also send our team an email at help@slofoodgroup.com or our help center contact page.